Looking to contact support or schedule an appointment?

First, there are a few key details we need to know in order to assist you as quickly as possible. It is recommended you have this information on hand before calling in. They are as follows:

1. The name of your office.
2. Contact info to reach out to your office, including name, office phone number, contact phone number (if different), and email address.
3. The product you are calling about as well as it's serial number. For our intraoral cameras, you can find the serial number on a label on the underside of the camera itself. Our Clio sensors will have the serial number located on the label on the cable of the sensor, near the USB portion.
4. The imaging software your office uses (and what version, if possible). Some examples include SOTA Image, ClioSoft, Eaglesoft, Dexis, Apteryx, VixWin, and many more.
5. The number of workstations affected.
6. The issue affecting our product.
7. A date and time that is convenient for us to contact your office (if a date and time is not specified, we will contact your office as soon as possible). We are available Monday through Friday, 6AM - 5PM Pacific time.

Once you have this information, you can reach out to us by phone at 714.532.6100 extension 2 or by email at [e-mail]. If the Zendesk email is used, it will automatically create a support ticket and put it into the queue for our support team.

NOTE Do not email [e-mail], this email address is no longer valid and we will not be able to reply to any email sent to this address, please update your contact list if you've used this address in the past.