Unable to View Preview Stream in Eaglesoft

When using your Claris intraoral camera in Eaglesoft/Patterson Imaging, you may run into an error stating 'Unable to view preview stream'. This is most likely due to the camera being plugged in after Eaglesoft/Patterson Imaging is already running. In order to resolve this issue, take the following steps.

1. Completely close out of Eaglesoft/Patterson Imaging, making certain there are no instances or windows open anywhere on the computer.
2. Ensure the camera is plugged in and is being recognized by the computer.
3. Log back into Eaglesoft/Patterson Imaging and open video acquisition.
4. If you're still having the issue, a full restart of the computer in question may resolve the issue. Keep the camera plugged in for the entirety of the restart.

If you have any questions about any step of this process, we would love to assist you further. You can reach us by phone at 714.532.6100 extension 2 or by email at support@sotaimaging.zendesk.com