If you see the above message when attempting to open or bridge to SOTA Image, there is some kind of connection issue between the workstation you're currently on and the computer, usually the server, where the database for our software is located. When clicking OK on this message, it will bring you to the settings page of SOTA Image. Clicking Cancel will close SOTA Image completely.
You'll see the above options on your settings page, modified for your office. If you're only having an issue on a single workstation, cross-check the information you see here with one that is working properly. If anything looks different, match what you see on the working workstation, only modifying the area shown above.
If the information does match or modifying does not resolve the issue, please contact your system administrator or in-office IT team to make sure the network in your office is configured correctly so that all workstations can communicate with each other.
If you're getting this error on all workstations in your office, it may be that the computer where the database is located is simply turned off or has gone to sleep. Locate this computer and make sure it is running and is set to not turn off or go to sleep. If you do not know which computer has the database, please contact your system administrator or in-office IT to assist.
Another reason this may occur is that network credentials may need to be inputted on the workstation in question. This can occur if there was a recent Windows update on the computer or if anything on your network has been modified. The easiest way to determine if this is the issue is to copy what you see in the Database Folder field above. Then on your keyboard hit + R which will bring up a Run window. In this window, simply paste or type the Database Folder and hit enter. If this brings up a prompt for network credentials, simply input them there. These are usually going to be an administrator login username and password for the computer where the database is located. If you do not have this information, you'll need to contact your system administrator or IT team to resolve. Alternatively, if it tells you it cannot find that location, refer to the previous notes about making sure that computer is running.
If you have any questions about any step of this process, we would love to assist your further. You can reach us by phone at 714.532.6100 extension 2 or by email at email@example.com.